This is a remote service designed to provide support on ENE Core, ENE System Configuration and End-User issues. We provide an assigned technical account liaison that is responsible for prioritizing incident management and delivering proper solution in timely manners by.
- Solving users issues.
- Assisting users to correctly use the software.
- Walking customers through changing business rules and reflecting them on the system configuration.
- A monthly report with the list of issues reported and/or resolved.
- Provide the status of the current system issues maintained within the online tracking system.